These Terms of Service ("Terms") govern your access to and use of Skylunae, including our website, reports, dashboards, product visibility checks, and related services (collectively, the "Service"). By accessing or using Skylunae, you agree to these Terms. If you do not agree, do not use the Service.
1. Who We Are
Skylunae provides tools that help businesses understand how their products, brands, websites, or services may appear, be understood, or be recommended in search engines, AI assistants, and other discovery experiences.
References to "Skylunae," "we," "us," or "our" mean the operator of the Skylunae Service.
2. Eligibility
You may use the Service only if you are legally able to enter into a binding agreement. If you use the Service on behalf of a company or organization, you represent that you have authority to bind that company or organization to these Terms.
3. Account Access
You may be required to sign in with a supported third-party authentication provider, such as Google, to access certain features.
You are responsible for maintaining the security of your account and for all activity that occurs under your account. You agree to notify us if you believe your account has been accessed without authorization.
We may suspend or terminate your access if we believe your account is being misused, used fraudulently, or used in violation of these Terms.
4. The Service
Skylunae may allow you to submit product names, brand names, websites, product pages, descriptions, categories, competitors, or related business information. Based on that information, Skylunae may generate visibility previews, reports, recommendations, summaries, action plans, scores, or other outputs.
The Service is intended to provide informational business insights. It does not guarantee that any product, brand, website, or business will appear in search results, AI assistant answers, AI-generated recommendations, or any other third-party platform.
5. Reports and AI-Generated Output
Skylunae reports may include automated analysis, AI-generated content, search-based observations, model-generated summaries, recommendations, and other machine-generated outputs.
You understand and agree that outputs may be incomplete, inaccurate, outdated, or based on limited available information; AI assistants, search engines, and recommendation systems may change over time; results may vary depending on the prompt, model, source, location, timing, personalization, or other factors; Skylunae does not guarantee any specific ranking, visibility improvement, recommendation frequency, traffic increase, revenue increase, or business result; and you are responsible for reviewing and validating any recommendation before relying on it.
Skylunae is not responsible for business decisions you make based on reports or other outputs from the Service.
6. Your Content
"Your Content" means any information, data, text, URLs, product names, brand names, business descriptions, competitor information, or other materials you submit to the Service.
You retain ownership of Your Content. By submitting Your Content, you grant Skylunae a non-exclusive, worldwide, royalty-free license to use, process, reproduce, analyze, display, and store Your Content as needed to provide, maintain, improve, secure, and develop the Service.
You represent that you have the rights necessary to submit Your Content and that Your Content does not violate any law, contract, privacy right, intellectual property right, or other third-party right.
7. Use of Public and Third-Party Information
The Service may analyze publicly available information, search results, websites, third-party pages, AI model responses, or other external sources.
Skylunae does not control third-party websites, search engines, AI assistants, datasets, platforms, or content. We are not responsible for the accuracy, availability, policies, or behavior of any third-party source.
Third-party names, brands, websites, products, or services referenced in reports are the property of their respective owners. References to third parties do not imply endorsement, sponsorship, or affiliation.
8. Acceptable Use
You agree not to use the Service to violate any law or regulation; infringe or misappropriate intellectual property rights; submit false, misleading, unlawful, harmful, defamatory, or abusive content; attempt to reverse engineer, scrape, overload, disrupt, or compromise the Service; bypass rate limits, access controls, authentication systems, or usage restrictions; use automated systems to access the Service without our permission; submit sensitive personal information unless explicitly permitted by us; use the Service to generate spam, deceptive marketing, impersonation, or unlawful content; or resell, sublicense, or commercially exploit the Service except as expressly allowed by us.
We may investigate and take action against any use that we believe violates these Terms.
9. Subscriptions, Payments, and Billing
Some parts of the Service may be free, while others may require payment. If we offer paid plans, subscriptions, usage-based pricing, credits, or paid reports, the applicable pricing and billing terms will be shown at the time of purchase.
By purchasing a paid Service, you authorize us or our payment processor to charge the applicable fees and taxes.
Unless otherwise stated at the time of purchase, fees are non-refundable; subscription fees renew automatically until canceled; you are responsible for canceling before the renewal date; we may change prices with reasonable notice; and failure to pay may result in suspension or termination of access.
10. Free Trials and Previews
We may offer free previews, trials, limited reports, or promotional access. We may modify, limit, or end free access at any time.
Free previews may provide only partial information and may not include the full report, historical tracking, saved results, or advanced recommendations.
11. Intellectual Property
Skylunae and its software, designs, branding, logos, reports, workflows, templates, scoring systems, analysis methods, and other materials are owned by Skylunae or its licensors and are protected by intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.
You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service except as allowed by these Terms or with our written permission.
12. Report Usage Rights
You may use reports generated for your account for your internal business purposes. You may share report excerpts with employees, contractors, advisors, or business partners who need to review them for your business.
You may not publicly publish, resell, repackage, or represent Skylunae reports as your own product or service without our written permission.
13. Privacy
Your use of the Service is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, and share information.
By using the Service, you consent to our data practices as described in the Privacy Policy.
14. Confidentiality
If you submit non-public business information to the Service, we will use reasonable efforts to protect it. However, you should not submit highly sensitive, regulated, confidential, or proprietary information unless you are comfortable with it being processed by the Service and any service providers we use to operate the Service.
You are responsible for deciding what information to submit.
15. Service Availability
We may modify, suspend, discontinue, or limit any part of the Service at any time. We do not guarantee that the Service will be uninterrupted, secure, error-free, or available at all times.
We may perform maintenance, update features, change models, adjust report formats, or modify scoring systems without notice.
16. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKYLUNAE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RELIABILITY.
WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; REPORTS WILL BE ACCURATE, COMPLETE, OR CURRENT; RECOMMENDATIONS WILL IMPROVE YOUR SEARCH VISIBILITY, AI VISIBILITY, TRAFFIC, SALES, OR REVENUE; THIRD-PARTY AI ASSISTANTS OR SEARCH ENGINES WILL DISPLAY OR RECOMMEND YOUR PRODUCT; OR THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKYLUNAE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKYLUNAE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (1) THE AMOUNT YOU PAID TO SKYLUNAE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (2) $100.
Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
18. Indemnification
You agree to defend, indemnify, and hold harmless Skylunae, its owners, employees, contractors, service providers, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of the Service, Your Content, your violation of these Terms, your violation of any law or third-party right, or your business decisions or actions based on the Service.
19. Termination
You may stop using the Service at any time.
We may suspend or terminate your account or access to the Service at any time if we believe you violated these Terms, created risk for Skylunae or others, failed to pay fees, or used the Service in a harmful or unlawful way.
After termination, your right to use the Service ends immediately. Certain sections of these Terms will continue to apply, including sections related to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
20. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we may provide notice through the Service, by email, or by other reasonable means.
Your continued use of the Service after the updated Terms become effective means you accept the updated Terms.
21. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
22. Dispute Resolution
Before filing a claim, you agree to first contact us and try to resolve the dispute informally.
If a dispute cannot be resolved informally, the dispute will be handled in the state or federal courts located in Texas, unless applicable law requires otherwise. You consent to the jurisdiction and venue of those courts.
23. Contact
For questions about these Terms, please contact us through the contact method provided on the Skylunae website.